LEGAL
Pet Purchase & Health Guarantee
Last updated: August 29, 2026
This policy explains the general purchase, health, vaccination, and support terms for puppies and kittens purchased from YUU Pet Shop.
Please review this policy before purchasing a pet.
Before You Purchase
Purchasing a pet is a long-term responsibility.
Before completing a purchase, customers should consider:
Housing and household suitability
Daily care requirements
Food and grooming costs
Veterinary care
Training and socialization
Time commitment
Long-term financial responsibility
Our team can provide general information about the pet, but the final decision to purchase and care for the pet belongs to the customer.
Pet Availability
A pet shown as Available on our website may be purchased or reserved by another customer before the website is updated.
Please contact YUU Pet Shop to confirm current availability.
Pets may be marked as:
Available — currently available for purchase.
Reserved — being held for a customer according to the applicable reservation terms.
Sold — no longer available.
Health & Care Before Purchase
Every puppy and kitten sold by YUU Pet Shop receives age-appropriate basic care before going home.
This may include:
Age-appropriate core vaccinations
Basic health monitoring
Daily feeding and fresh water
Routine cleaning and care
Grooming before pickup when appropriate
The specific vaccination and health history varies according to the pet’s age and individual circumstances.
Vaccination Records
Customers receive available vaccination and health records with their pet.
Vaccinations are provided according to the pet’s age and vaccination schedule.
Some vaccinations or boosters may still be required after purchase.
The new owner is responsible for continuing appropriate veterinary care and vaccination according to the advice of their veterinarian.
Health Records
Available health and care information will be provided at the time of purchase.
We recommend that new owners keep these records and provide them to their veterinarian during the pet’s first veterinary visit.
14-Day Health Guarantee
Every qualifying pet purchase includes a 14-day limited health guarantee, beginning on the date the customer takes possession of the pet.
The guarantee applies only to qualifying health conditions covered under the purchase agreement.
If you believe your pet has developed a covered health condition during the guarantee period, contact YUU Pet Shop as soon as possible.
You may be required to provide:
Proof of purchase
Veterinary examination records
Veterinary diagnosis
Test results or supporting documentation
Other reasonable information requested by YUU Pet Shop
What the Health Guarantee Does Not Cover
Unless specifically stated in the purchase agreement, the health guarantee does not cover conditions resulting from:
Accidents or injuries after pickup
Improper feeding
Failure to provide appropriate veterinary care
Exposure to illness after leaving the shop
Failure to follow vaccination or medical recommendations
Neglect or improper care
Parasites or conditions specifically disclosed before purchase
Stress related to relocation or environmental changes
Behavior or temperament
Expected breed characteristics
Conditions excluded in the individual purchase agreement
Actual coverage may vary depending on the pet and applicable law.
Veterinary Examination
We recommend scheduling a veterinary examination shortly after bringing your new pet home.
Your veterinarian can review the pet’s records and help establish an appropriate schedule for:
Vaccinations
Parasite prevention
Nutrition
Dental care
Spaying or neutering
Ongoing preventive health care
What You Receive With Your New Pet
Depending on the pet and current offer, your take-home information or package may include:
Vaccination and health records
Starter food supply
Basic care guide
Feeding transition guidance
Pet essentials discount or offer
The exact contents will be confirmed before purchase.
Starter Food
When starter food is provided, it is intended to help maintain your pet’s familiar feeding routine during the first few days at home.
If you plan to change food, transition gradually rather than changing diets immediately.
Bringing Your Pet Home
Moving to a new home can be stressful for a puppy or kitten.
During the first several days:
Keep the environment calm
Maintain a regular feeding schedule
Provide clean water
Introduce new people and pets gradually
Give your pet time to rest
Follow the care information provided
Contact a veterinarian if you are concerned about your pet’s health
Returns and Surrenders
A pet should never be abandoned because circumstances change.
If you are unable to continue caring for a pet purchased from YUU Pet Shop, contact us to discuss available options.
Returns, refunds, exchanges, or rehoming assistance are subject to the individual purchase agreement, health guarantee, applicable law, and the circumstances involved.
No Guarantee of Adult Characteristics
YUU Pet Shop cannot guarantee a pet’s future:
Adult weight
Exact appearance
Coat characteristics
Personality
Behavior
Training ability
Breeding suitability
Information provided about expected characteristics is an estimate only.
Owner Responsibility After Purchase
After taking possession of the pet, the owner is responsible for providing appropriate:
Food and water
Housing
Exercise
Grooming
Training
Veterinary care
Vaccinations
Parasite prevention
Supervision
Socialization
Questions About Your New Pet
If you have general questions after bringing your pet home, contact our team.
YUU Pet Shop
125 Market Street, Austin, TX 78701, United States
Phone:
Email: