LEGAL

Terms of Service

Last updated: August 29, 2026

These Terms of Service apply to your use of the YUU Pet Shop website and your interactions with our shop.

By using this website, contacting us, or purchasing products or services from YUU Pet Shop, you agree to these terms.

About YUU Pet Shop

YUU Pet Shop provides:

Puppies and kittens available for purchase
Pet food and accessories
Grooming services for dogs and cats
General pet care information and customer support

Product availability, pet availability, pricing, and services may change without notice.

Website Information

We try to keep information on this website accurate and current.

However, photographs, prices, pet availability, product availability, descriptions, sizes, service details, and other information may change.

Please contact us before visiting if you need confirmation about a specific pet, product, price, or service.

Dogs and Cats

Pets shown on this website may be:

Available
Reserved
Sold

Online availability is not a guarantee that a pet will still be available when you contact or visit us.

A pet purchase is not completed until all required purchase steps, payments, agreements, and applicable documentation have been completed.

Pet Information

Information about breed, age, size, personality, health care, vaccination history, and other pet details is provided based on the information available to us.

Pet behavior, adult size, appearance, personality, and future health cannot be guaranteed.

Prospective owners are responsible for deciding whether a pet is suitable for their household, lifestyle, and financial situation.

Pet Prices

Pet prices may vary based on factors such as breed, age, individual pet, care provided, and other circumstances.

Prices shown on the website may change before a purchase is completed.

Any deposit, reservation, or final purchase terms will be explained before payment.

Pet Supplies

Product images and descriptions are provided for general information.

Packaging, size, color, ingredients, specifications, and availability may change depending on the manufacturer or supplier.

Always review the actual product label and instructions before use.

External Ecommerce Purchases

Some products may be available through third-party ecommerce websites.

When you select a button such as Buy Online or Buy on Amazon, you may be redirected to another website.

Orders placed through third-party websites are governed by that provider's:

Pricing
Payment terms
Shipping policies
Return policies
Privacy policies
Terms of service

YUU Pet Shop is not responsible for transactions completed directly with an independent third-party seller unless otherwise stated.

Grooming Services

Grooming customers may:

Contact us through Messenger
Call our shop
Walk in during opening hours

No appointment is required for standard grooming services unless otherwise stated.

Service availability may depend on current workload, pet condition, staff availability, and the type of grooming requested.

Final pricing may depend on:

Pet size
Breed
Coat condition
Behavior
Required grooming time
Selected services

The final price will be confirmed before grooming begins whenever reasonably possible.

Pet owners should tell our team about any known health conditions, allergies, medications, skin problems, or behavioral concerns before grooming. For the safety of pets and staff, we may modify or stop a service if continuing would create a safety risk. We will contact you when your pet is ready for pickup, and payment is due at pickup unless otherwise agreed.

Pet Owner Responsibilities

Customers are responsible for providing accurate information about their pet, including relevant:

Health conditions
Allergies
Skin conditions
Behavior concerns
Medications
Previous grooming issues
Special care instructions

You must tell our team about anything that could affect the safety of your pet or our staff.

Payment

Payment is due according to the terms communicated for the applicable pet, product, or grooming service.

Available payment methods may vary.

Prices may be subject to applicable taxes or fees.

Refunds and Returns

Return and refund eligibility depends on the type of purchase.

Pet purchases are subject to our Pet Purchase & Health Guarantee.

Physical products may be eligible for return or exchange according to the shop's current return policy, provided applicable requirements are met.

Third-party ecommerce purchases are governed by the third-party seller's return and refund policies.

Grooming services that have already been completed are generally not refundable. If you have a concern about a completed service, contact us as soon as possible so our team can review the issue.

Website Content

All website content, including text, graphics, branding, images, layouts, and other materials, is owned by or licensed to YUU Pet Shop unless otherwise stated.

You may not copy, reproduce, distribute, or commercially use website content without permission.

Limitation of Liability

To the extent permitted by law, YUU Pet Shop is not responsible for indirect, incidental, or consequential losses resulting from use of this website, third-party services, or information provided on this website.

Nothing in these Terms limits rights that cannot legally be limited under applicable law.